Employment and Volunteer Opportunities

Library Assistant

Department:	Library	Wage:	$15 hourly
Reports to:	Circulation Supervisor	Union:	Non-Union
Effective:	February 2026	Location:	Library
FLSA Status:	Non-Exempt	Part Time:	15 hours a week, nights & Saturdays included

GENERAL SUMMARY:

This position is responsible for staffing services desk and helping patrons of all ages in person, online, and on the telephone. Ability to provide excellent customer service while adhering to library policies is essential. Attention to detail, organizational skills, and computer skills are necessary.

SUPERVISION:

Works under the direct supervision of the Circulation Supervisor and the general direction of the Library Director. Performs day-to-day tasks with a high degree of independence.

ESSENTIAL JOB FUNCTIONS:

• Works directly with the public at the library’s service desks, assisting patrons with all types of reference and informational questions, whether in person, by phone, or via email

• Provides quick, correct, and professional answers for basic to intermediate research inquiries using print and digital resources

• Provides technological assistance to patrons

• Effectively and courteously helps patrons select and locate materials based on individual reading preferences and programs of study

• Performs basic circulation functions

• Handles and collects cash, making change for patrons as necessary

• Shelves library materials

• Keeps daily statistics

• Interprets and explains Library policy and services to the public

• Educates patrons about Library programs and services

• Follows library patron confidentiality guidelines

• Performs other duties as assigned

RECOMMENDED QUALIFICATIONS:

Education and Experience:

Previous public library experience preferred, or an equivalent combination of education and experience working with the public, which provides the required knowledge and abilities.

Core Competencies:

• Commitment to public service and the provision of exceptional customer service.

• Ability to work in a busy, fast-paced environment along with library staff and a diverse general public exhibiting tact, courtesy, and good judgment.

• Ability to establish and maintain effective and positive working relationships.

• Ability to work as a team as well as individually.

• Ability to perform general clerical functions quickly and accurately.

• Ability to communicate effectively verbally and in writing.

• Knowledge of current and emerging library principles, practices, and technologies.

• Strong technology skills and a desire to learn more.

Multilingual abilities are desirable.

Requires a criminal records (CORI) check and a drug test.

WORK ENVIRONMENT

Work is subject to frequent interruptions. Regular library schedule requires evening and weekend work.

The employee operates standard office and library equipment and systems.

The employee has regular contact with the public in-person, online, and by telephone. Other contacts are with library staff, other City employees, state and regional library systems and networks, City and state officials, and representative of a wide-variety of organizations with which the library maintains partnerships.

The employee has access to confidential patron records.

Errors could result in delay or loss of service and financial loss.

WORKING CONDITIONS/PHYSICAL DEMANDS

The work is carried out in conditions which can be affected by factors such as temperature and noise.

The position requires standing for two to three hours at a given time, moderate to continuous viewing of a computer screen, and using hands and fingers in activities requiring fine coordination or dexterity.

The position requires significant physical exertion characterized by activities such as repeated bending, reaching, climbing or walking and moderate lifting (up to 35 lbs.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

TO APPLY

Please apply online through the City of Leominster website: https://www.leominster-ma.gov/Jobs.aspx. Be sure to include a resume, cover letter, and online application.

Must be able to pass a pre-employment physical and drug screen.

Volunteer Opportunities

Interested in volunteering?  

Volunteers assist with special projects, shelving, shelf reading, materials processing, and much more! We do our best to match applicants with a volunteer position that suits their interests and skills.

To apply, please fill out either the Adult Volunteer Application or the Children's & Young Adult Volunteer Application and submit it online or in person to the Assistant Director.  If there are no volunteer opportunities available at the time of application, applications will be kept on file for 1 year.