Employment and Volunteer Opportunities

Feldman Room Assistant

Department:	Library	Wage:	$16.50
Reports to:	Head of Children’s Services	Union:	Non-Union
Effective:	November 2024	Location:	Library
FLSA Status:	Non-Exempt	Part Time:	19 hours a week

GENERAL SUMMARY:

The Feldman Room Assistant is responsible for working in the Dr. Martin T. Feldman Children’s Room part-time. This position provides assistance with patron requests such as locating material, general circulation duties, booking a computer, technology assistance, shelving, as well as outreach and program support.

SUPERVISION:

Works under the direction of the Head of Children’s Services. Performs day-to-day tasks with a high degree of independence. Work involves a variety of highly specialized work tasks with many details to monitor and manage.

Complex and responsible duties require initiative and independent judgment to establish work plans and priorities, using and/or modifying established procedures to complete the work in accordance with established policies and standards.

ESSENTIAL JOB FUNCTIONS:

• Greets and works with patrons of the Dr. Martin T. Feldman Children’s Room, demonstrating a positive attitude
• Shelves Children’s Room materials
• Performs basic circulation functions
• Handles and collects cash, making change for patrons as necessary
• Effectively and courteously helps patrons select and locate materials based on individual reading preferences and programs of study
• Provides quick, correct, and professional answers for basic to intermediate research inquiries using print and digital resources
• Answers the telephone performs reference duties over the phone as needed
• Provides technology assistance to patrons
• Interprets and explains Library policy and services to the public
• Educates patrons about Library programs and services for children
• Keeps daily statistics on Feldman Room activity
• Other duties, projects, or service desks as assigned
• A genuine interest in working with people.
• Ability to establish and maintain effective working relationship with coworkers and patrons of all ages
• Outstanding human relations and communication skills
• Strong technology skills and a desire to learn more.
• An interest in Library materials and services and attention to detail
• Knowledge of library databases/systems highly desirable
• An ability to work as a team as well as individually
• Experience in working with a diverse community

RECOMMENDED QUALIFICATIONS:

Core Competencies:

Bilingual abilities desirable.

Requires a criminal records (CORI) check and a drug test.

WORK ENVIRONMENT

Work is subject to frequent interruptions. Regular library schedule requires evening and weekend work.

The employee operates standard office and library equipment and systems.

The employee has regular contact with the public in-person, online, and by telephone. Other contacts are with library staff, other City employees, state and regional library systems and networks, City and state officials, and representative of a wide-variety of organizations with which the library maintains partnerships.

The employee has access to personnel records and confidential patron records.

Errors could result in delay or loss of service and financial loss.

WORKING CONDITIONS/PHYSICAL DEMANDS:

The work is carried out in conditions which can be affected by factors such as temperature and noise.

The position requires standing for two to three hours at a given time, moderate to continuous viewing of a computer screen, and using hands and fingers in activities requiring fine coordination or dexterity.

The position requires significant physical exertion characterized by activities such as repeated bending, reaching, climbing or walking and moderate lifting (up to 35 lbs.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

TO APPLY

Please apply online through the City of Leominster website: https://www.leominster-ma.gov/Jobs.aspx.  Be sure to include a resume, cover letter, and online application.

Must be able to pass a pre-employment physical and drug screen.

Circulation Supervisor

Department:	Library	Wage:	S6 $62,146-80,211
Reports to:	Assistant Director	Union:	Non-Union
Effective:	May 2025	Location:	Library
FLSA Status:	Exempt	Full Time:	34 hours a week, nights & Saturdays included

GENERAL SUMMARY:

Under the general direction of the Assistant Director, the Circulation Supervisor performs specialized tasks related to the circulation of library materials including shelving, answering patron inquiries in-person and on the phone, and handling money for fines, fees, or other services. The Circulation Supervisor is responsible for the supervision, management, and training of the Circulation Staff. Duties require supervisory skills, independent judgment, and independent action. The Circulation Supervisor interacts with the public and other staff members.

SUPERVISIORY RESPONSIBILITIES:

Directly supervises employees including Circulation Assistants and helps coordinate the Library’s Volunteer program. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing; training employees; planning, assigning, and directing work; assisting with performance appraisals; addressing concerns and resolving problems.

ESSENTIAL JOB FUNCTIONS:

• Performs general desk duties including answering telephone and directing calls, circulation of library materials, holds processing, fine/fee payments, and processing library card applications.
• Models the Library’s Customer Service Policy in all interactions.
• Checks library application forms against data entry that is completed by other circulation staff.
• Maintains an awareness of public events and meetings and shares that information to all members of staff and public.
• Compiles circulation data and statistics monthly and as needed.
• Assists patrons with concerns regarding overdue or lost and damaged items. Directs unresolved issues to the Library Director or designee as necessary.
• Manages processes for overdues, fines collection, and damaged/ lost materials billing.
• Participates in setting/changing policies and procedures for circulation services in conjunction with the Director and other Library Staff.
• Oversees and prepares billing and fine collections.
• Assists in the hiring process for Circulation Staff.
• Trains and supervises all staff that work at the Circulation Desk and Reception Desk.
• Empowers Staff to make judgement calls and apply the Customer Service Policy.
• Keeps current on changing trends in circulation services and customer service. Works to keep processes, procedures, and equipment up-to-date and suggests innovative ways to meet the needs of the public.
• Collaborates with the Outreach Coordinator to assist in materials delivery and homebound services. Conducts outreach services related to Library card promotion as needed.
• Assists staff and patrons in use of public access catalog and electronic resources.
• Coordinates with Assistant Director to communicate with CWMARS staff regarding network computers and issues.
• Communicates with CWMARS and delivery services as needed. Coordinates delivery processing at the Library.
• Supervises Staff and Volunteers regarding the re-shelving of materials, including checking for condition of materials in the book and periodical collections, accuracy of placement of materials, and neatness.
• Responsible for tracing missing materials and updating item records.
• Promotes library services to the community and represents the library at various meetings as needed. Attends the CWMARS Circulation Task Force meetings.
• Provides reference and reader’s advisory services for patrons via telephone or in-person based on knowledge of information resources.
• Maintains familiarity with popular materials in the collection.
• Communicates changes, problems, and provides an overview of the Department at staff meetings.
• Works at other Public Service Desks providing non-circulation work as needed.
• Performs other duties as assigned.

RECOMMENDED QUALIFICATIONS:

Education and Experience:

Completion of a Bachelor's Degree and related public service experience, or previous public library experience with at least one (1) year of automated system and staff supervisory experience, or an equivalent combination of education and/or experience which provides the required knowledge and abilities.

Core Competencies:

• Fundamental knowledge of Integrated Library Systems including all circulation functions. Knowledge of ILS databases as pertains to library Circulation procedures.
• Ability to quickly learn technical procedures using documentation, training, and customer service support and provide understandable interpretations of procedures and policies.
• Ability to analyze, research, and solve technical problems, using initiative and vendor technical support.
• Ability to assess, organize, and resolve training needs and to explain complex technical procedures to staff and public with patience, thoroughness, and reinforcement.
• Ability to address patron concerns, problems, and to correct behavior with tact, courtesy, and good judgment.
• Ability to supervise the work of others and to establish and maintain effective working relationships.
• Ability to relate effectively to Library patrons and co-workers.
• Outstanding human relations and communication skills.

Bilingual abilities desirable.

Requires a criminal records (CORI) check and a drug test.

WORK ENVIRONMENT

Work is subject to frequent interruptions. Regular library schedule requires evening and weekend work.

The employee operates standard office and library equipment and systems.

The employee has regular contact with the public in-person, online, and by telephone. Other contacts are with library staff, other City employees, state and regional library systems and networks, City and state officials, and representative of a wide-variety of organizations with which the library maintains partnerships.

The employee has access to confidential patron records.

Errors could result in delay or loss of service and financial loss.

WORKING CONDITIONS/PHYSICAL DEMANDS:

The work is carried out in conditions which can be affected by factors such as temperature and noise.

The position requires standing for two to three hours at a given time, moderate to continuous viewing of a computer screen, and using hands and fingers in activities requiring fine coordination or dexterity.

The position requires significant physical exertion characterized by activities such as repeated bending, reaching, climbing or walking and moderate lifting (up to 35 lbs.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

TO APPLY

Please apply online through the City of Leominster website: https://www.leominster-ma.gov/Jobs.aspx. Be sure to include a resume, cover letter, and online application.

Must be able to pass a pre-employment physical and drug screen.

Volunteer Opportunities

Interested in volunteering?  

Volunteers assist with special projects, shelving, shelf reading, materials processing, and much more! We do our best to match applicants with a volunteer position that suits their interests and skills.

To apply, please fill out either the Adult Volunteer Application or the Children's & Young Adult Volunteer Application and submit it online or in person to the Assistant Director.  If there are no volunteer opportunities available at the time of application, applications will be kept on file for 1 year.