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Employment & Volunteer Opportunities

Current Openings:

Circulation/Reception Assistant

Department:

Library

Wage:

$13.50 hourly

Reports to:

Circulation Supervisor

Union:

Non-Union

Effective:

March 2021

Location:

Library

FLSA Status:

Exempt

Part Time:

15 hours a week, nights & Saturdays included

GENERAL SUMMARY:

Position requires working with the public, in person and on the telephone. Ability to provide excellent customer service while adhering to library policies is essential. Attention to detail, organizational skills, and computer skills necessary.

SUPERVISION:

Works under the direction of the Circulation Supervisor.

ESSENTIAL JOB FUNCTIONS:

  • Checking out and checking in library materials.
  • Registering and updating library cardholder information.
  • Collecting fines for overdue library materials.
  • Processing payments for lost/damaged library materials.
  • Answering and routing incoming telephone calls & placing telephone calls to patrons.
  • Answering general information questions & providing directional information to patrons.
  • Shelving library materials.
  • Making public computer reservations.
  • Placing holds on items in other libraries.
  • Registering patrons for library programs.
  • Following library patron confidentiality guidelines.
  • Handles other short-term duties as necessary
  • Some knowledge of general library reference, circulation, general classification methods, practices and procedures.
  • Some experience with the methods, processes, and procedures related to Library circulation, periodicals, and technical services.
  • Ability to perform general clerical functions quickly and accurately; understand and follow written and oral instructions and work independently in carrying out work assignments; adhere to a prescribed routine; operate various office machines and equipment; establish and maintain effective working relationship with fellow employees and patrons of all ages; communicate effectively verbally and in writing.

RECOMMENDED QUALIFICATIONS:

A High School Degree or GED is required. Previous experience working in a Library or in customer service preferred. Bilingual abilities desirable.

• Enthusiasm, energy, and a high degree of accuracy in the completion of all tasks.

• Ability to handle multiple tasks simultaneously and assess priorities in a busy setting.

• Ability to maintain composure and treat people with kindness in a busy setting.

• Previous experience providing customer service.

• Comfort using a variety of technology including computers, printers, and photocopiers.

• Willingness to learn new technology.

• Dependability and punctuality.

Core Competencies:

Requires a criminal records (CORI) check and a drug test.

WORK ENVIRONMENT

Work is subject to frequent interruptions. Regular library schedule requires evening and weekend work.

The employee operates standard office and library equipment and systems.

The employee has regular contact with the public in-person, online, and by telephone. Other contacts are with library staff, other City employees, state and regional library systems and networks, City and state officials, and representative of a wide-variety of organizations with which the library maintains partnerships.

The employee has access to personnel records and confidential patron records.

Errors could result in delay or loss of service and financial loss.

WORKING CONDITIONS/PHYSICAL DEMANDS

The work is carried out in conditions which can be affected by factors such as temperature and noise.

The position requires standing for two to three hours at a given time, moderate to continuous viewing of a computer screen, and using hands and fingers in activities requiring fine coordination or dexterity.

The position requires significant physical exertion characterized by activities such as repeated bending, reaching, climbing or walking and moderate lifting (up to 35 lbs.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.


TO APPLY

Please submit a cover letter, resume, and references to:

Wendy Hurley, HR Director

whurley@leominster-ma.gov

Must be able to pass a pre-employment physical and drug screen.

Volunteer Opportunities

Interested in volunteering?  

Volunteers assist with special projects, shelving, shelf reading, materials processing, and much more! We do our best to match applicants with a volunteer position that suits their interests and skills.

To apply, please fill out the Volunteer Application and submit it online or in person to the Assistant Director.  If there are no volunteer opportunities available at the time of application, applications will be kept on file for 1 year.

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