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Due to the COVID-19 outbreak, the library is open for browsing Mondays - Thursdays 10am-7pm, Friday 10am-5pm, & Saturday 10 am to 1pm. Holds can be picked up as part of our Curbside Service Monday-Saturday.

Employment & Volunteer Opportunities

Current Openings:

Information Desk Assistant (2)

Department:

Library

Wage:

$15.00

Reports to:

Head of Adult Services

Union:

Non-Union

Effective:

April 2021

Location:

Library

FLSA Status:

Exempt

Part Time:

7 hours a week, on Fridays

and

19 hours a week including nights and Saturdays

GENERAL SUMMARY:

The Information Desk Assistant is responsible for working at the Information and Reception Desks part-time. This position provides research and Library technology assistance to patrons. This position is delegated tasks by the Head of Adult Services and assists the Head of Adult Services in booking Community Spaces.

SUPERVISION:

Works under the direction of the Head of Adult Services. Performs day-to-day tasks with a high degree of independence. Work involves a variety of highly specialized work tasks with many details to monitor and manage.

Complex and responsible duties require initiative and independent judgment to establish work plans and priorities, using and/or modifying established procedures to complete the work in accordance with established policies and standards.

ESSENTIAL JOB FUNCTIONS:

  • Greets patrons
  • Educates patrons about Library policies, programs, services, and technology
  • Provides technology assistance to patrons
  • Provides quick, correct, and professional answers for basic to intermediate research inquiries using print and digital resources
  • Handles and collects cash, makes change for patrons, monitors cash levels, and requests change from the Administrative Assistant
  • Effectively and courteously helps patrons select and locate materials based on individual reading preferences and programs of study
  • Answers the telephone performs Information Desk duties over the phone as needed
  • Assists the public in reserving Community Spaces
  • Keeps daily statistics on Information Desk activity
  • Keeps supervisor and co-workers informed of noteworthy occurrences at the Information Desk
  • Performs basic circulation functions as needed
  • Other duties, projects, or service desks as assigned.

RECOMMENDED QUALIFICATIONS:

Education and Experience:

High School diploma or GED equivalent is required, some college preferred.

Core Competencies:

  • A genuine interest in helping patrons
  • Strong technology skills
  • Ability to communicate effectively verbally and in writing
  • Ability to establish and maintain effective working relationship with coworkers and patrons of all ages
  • Outstanding human relations and communication skills
  • Strong organizational skills and attention to detail
  • Knowledge of library databases/systems highly desirable
  • An ability to work as a team as well as individually
  • Experience in working with a diverse community

Bilingual abilities desirable.

Requires a criminal records (CORI) check and a drug test.

WORK ENVIRONMENT

Work is subject to frequent interruptions. Regular library schedule requires evening and weekend work.

The employee operates standard office and library equipment and systems.

The employee has regular contact with the public in-person, online, and by telephone. Other contacts are with library staff, other City employees, state and regional library systems and networks, City and state officials, and representative of a wide-variety of organizations with which the library maintains partnerships.

The employee has access to personnel records and confidential patron records.

Errors could result in delay or loss of service and financial loss.

WORKING CONDITIONS/PHYSICAL DEMANDS:

The work is carried out in conditions which can be affected by factors such as temperature and noise.

The position requires standing for two to three hours at a given time, moderate to continuous viewing of a computer screen, and using hands and fingers in activities requiring fine coordination or dexterity.

The position requires significant physical exertion characterized by activities such as repeated bending, reaching, climbing or walking and moderate lifting (up to 35 lbs.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Volunteer Opportunities

Interested in volunteering?  Please fill out the Volunteer Application!  If there are no volunteer opportunities available at the time of application, applications will be kept on file for 1 year.

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